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Frequently Asked Questions
Wallets & Connection
My wallet is not detected — what should I do?
Make sure the wallet browser extension is installed and enabled. Reload the CrowdTime page after installing. Some wallets require you to enable dApp access in the wallet settings.
The wallet connects but shows the wrong network.
Check the network selector in the CrowdTime header (Mainnet / Preprod) and make sure your wallet is set to the same network. Change either the app selector or the wallet network setting to match.
API Keys
Why do I need to add API keys?
CrowdTime executes trades on your behalf using your own exchange account. The API keys give CrowdTime permission to place orders, without ever being able to withdraw funds.
Are my API keys safe?
Yes. Keys are stored using AES-256-GCM encryption. They are never stored in plaintext and are never shared with third parties.
My API keys are showing as invalid.
Double-check that you copied both the API key and secret without any extra spaces. Ensure the key has the correct trading permissions enabled on the exchange. Some exchanges expire or invalidate keys after a period of inactivity — generate a new key if needed.
Bots & Trading
My bot is running but not placing any trades.
This is normal when the price has not moved enough to trigger the configured % Change. The bot evaluates conditions every 2 minutes and only trades when the threshold is met. Check the Activity Log to see what price was evaluated on each cycle.
Can I run multiple bots at the same time?
Yes. Each bot is independent and can trade different pairs or use different strategies simultaneously.
What happens to my open orders when I stop a bot?
Stopping a bot does not cancel orders that have already been placed on the exchange. CrowdTime stops evaluating conditions and placing new orders, but anything already submitted to the exchange remains there. Manage open orders directly on Kraken or Binance if needed.
Payments & Subscriptions
How long does a subscription last?
The subscription period is shown in the payment dialog before you pay. You can see the expiration date on each bot card.
Can I get a refund if I delete a bot before it expires?
No — ADA subscription payments are non-refundable. The bot can be stopped without losing any remaining subscription time if you wish to pause trading.
The payment went through but my bot is not active.
Wait at least 5 minutes. CrowdTime monitors the blockchain for your transaction and activates the bot automatically once it confirms. If the bot is still inactive after 10 minutes, check that the transaction was sent to the exact address shown in CrowdTime.
Strategies
Which strategy is best for beginners?
Simple Grid is a good starting point — it trades in both directions and works well in sideways markets. Start with a small volume and a % Change of 1–2%.
Can I change a bot's strategy after creating it?
Currently, the strategy is set at creation time. To use a different strategy, create a new bot with the desired settings and delete the old one when ready.